We are based in the UK. We don’t provide our service in the EU. However below there is an explanation about the data we need to use in our work. This website does not collect any personal data. Moreover this website does not use cookies. However the type of service we provide needs using some personal data to contact our customers and to find properties where service needs to be done.

What data do we collect? Names, addresses and contact numbers or emails of our customers. (Also called: Personal identification information). Details about the service : what, when, where we did or we plan to do, as well as details about price and payment.

How do we collect this data? We are receiving them from customers who order our service. We also ask our customers for informations necessary to provide the service. It may take place in personal conversation, through the phone call, text or email. This website does not collect data - it is for information purposes.

How will we use your data? We collect the necessary data so that we can:

Process your order (for example : we can plan when we can come and what we need to prepare to do the service for you)

Do the right service at the right property (for example : our records shows us that you would like us to clean windows at your house monthly and to clean gutters every year)

Contact you regards the service and/ or payment ( for example : text or call you that we are coming to clean your windows tomorrow)

Cancel or moved the date of the service ( for example : you may ask us to skip the service this time )

Give you the right price ( for example : we now what quote we give you for this service )

Respect your will and preferences ( for example : if you asked us to come afternoon only or take special precautions)

Prepare data for tax purposes ( if HMRC ask as from where this money come we are ready to explain)

This list may give you an idea how we use your data.

How do we store your data? We keep necessary records in writing and electronic version. Also some of your data are visible by us in bank payments history when you use an online banking to pay us. Every year we consider which data don’t need to be kept any more.

The length of time that we will store your data will depend on the 'legal basis' for why we are using that data, as follows:

Legal basis: Where we use/store your data because it is necessary for the performance of the contract between you and us

Length of time: We will use/store your data for as long as it is necessary for the performance of the contract between you and us

Legal basis: Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject

Length of time: We will use/store your data for as long as it is necessary for us to comply with our legal obligations

Legal basis: Where we use/store your data because it is in the public interest

Length of time: We will use/store your data for as long as it remains a matter of public interest for us to do so. The law sets out what matters are considered to be in the public interest, and we will use/store your data in accordance with those requirements

Legal basis: Where we use/store your data because it is necessary for our legitimate business interests

Length of time: We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for as long as it is necessary for the performance of the contract between you and us (or, if earlier, we no longer have a legitimate interest in using/storing your data)

Legal basis: Where we use/store your data because you have given us your specific, informed and unambiguous consent

Length of time: We will use/store your data until you ask us to stop

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitive of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements, for example, we will retain information relating to orders you place with us for 6 years so we can meet our statutory obligations.

Marketing We are not going to send you offers you did not asked for.

What are your data protection rights?

Your data protection rights Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us at info@crystalhouseservice.co.uk if you wish to make a request.

How do we use cookies? We do not use cookies. To keep this website as simple as possible we use a cookies free technology.

Privacy policies of other websites. This website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy. We keep our privacy policy under regular relief and places any updates on this web page. This privacy policy was last updated on 22 November 2021.

If you have any questions about our privacy policy, the data we hold on you, or would you like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at : info@crystalhouseservice.co.uk